Privacy policy
Last updated: January 27, 2025
1. Introduction
Welcome to The Organic Compounding Pharmacy Inc. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
2. Jurisdiction and Governing Body
Jurisdiction Served
We serve customers exclusively within Canada. Our operations are governed by Canadian privacy laws, including PIPEDA, ensuring that your personal information is handled with the highest standards of privacy and security.
Guiding Body
Our practices are guided by the Ontario College of Pharmacists (OCP), ensuring compliance with relevant regulations and maintaining transparency in all our patient services.
Location of Jurisdiction Information
Detailed information about the jurisdictions we serve and our governing body can be found in this Privacy Policy and the Terms & Notices page.
3. How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
3.1 What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Username, password, security questions, and other information used for account security purposes.
- Customer Support Information: Information you choose to include in communications with us, such as messages sent through the Services.
Note: Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including:
- Device information
- Browser information
- Information about your network connection
- IP address
- Other information regarding your interaction with the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Service Providers: Companies who support our Site and Services, such as Shopify.
- Payment Processors: Entities that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.
- Tracking Technologies: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third-Party Websites and Links.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
4.1 Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including:
- Processing your payments
- Fulfilling your orders
- Sending notifications related to your account, purchases, returns, exchanges, or other transactions
- Creating, maintaining, and managing your account
- Arranging for shipping
- Facilitating returns and exchanges
- Enhancing your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use
Note: In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
4.2 Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as:
- Sending marketing, advertising, and promotional communications by email, text message, or postal mail
- Showing you advertisements for products or services
- Tailoring the Services and advertising on our Site and other websites
4.3 Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
4.4 Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services, and to maintain our business relationship with you.
5. Consent
We obtain your consent to collect, use, and disclose your personal information for the purposes described above. Consent may be obtained explicitly or implicitly through your interactions with our services. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare Professionals: Collaborating with doctors, nurses, and other healthcare providers involved in your care.
- Service Providers: Third-party vendors who assist in our operations, such as payment processors, delivery services, and IT support, under strict confidentiality agreements.
- Regulatory Authorities: When required by law or to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, provided that the receiving party agrees to protect your information in accordance with PIPEDA.
6.1 Categories of Personal Information Disclosed and Recipients
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) |
| Commercial information such as order information, shopping information, and customer support information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Affiliates |
| Geolocation data such as locations determined by an IP address or other technical measures | - |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
7. Security of Personal Information
We implement robust technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: Protecting data during transmission and storage.
- Access Controls: Limiting access to personal information to authorized personnel only.
- Regular Audits: Conducting security assessments to identify and mitigate potential vulnerabilities.
- Employee Training: Ensuring staff are knowledgeable about data protection practices and obligations.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
8. Access to Personal Information
You have the right to access the personal information we hold about you and request corrections if necessary. To exercise this right, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, as required by PIPEDA.
9. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we securely dispose of it.
10. Cookies and Tracking Technologies
Our websites may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
11. Third-Party Websites and Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our websites with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
The Organic Compounding Pharmacy Inc.
Address: 13237 Yonge Street, B10, Richmond Hill, ON, L4E 3L2, CA
Email: info@theocpharmacy.com
Phone: 90-773-8627
15. User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
16. Indemnity
You agree to indemnify, defend, and hold harmless The Organic Compounding Pharmacy Inc., its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) related to your use of the Site.
17. Governing Law and Jurisdiction
The Site is controlled by The Organic Compounding Pharmacy Inc. from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Ontario, Canada, by accessing this Site, you agree that all matters relating to access to or use of the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable to the Province of Ontario, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.
18. General
In the event that any parts of these terms and conditions are held to be indefinite, invalid, illegal, or otherwise voidable or unenforceable, the other parts of those terms and conditions will not fail on account thereof, and the balance of the terms and conditions will continue in full force and effect. The terms and conditions on the Site constitute the entire agreement between you and The Organic Compounding Pharmacy Inc. governing your use of the Site. You may also be subject to other terms and conditions when you access other sites or other portions of the Site (if specified) or if you access or purchase third-party content or software. The failure or delay of The Organic Compounding Pharmacy Inc. in exercising any right or remedy under the terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.
