Shipping Policy

Last Updated: January, 2024

Thank you for choosing The Organic Compounding Pharmacy Inc. Please review our shipping policy for information on shipping rates, delivery times, and other important details.

Domestic Shipping Rates and Free Shipping Thresholds (Canada) 

• Canada:

  • Standard shipping rate: $9.95
  • Free standard shipping for orders over $100

Please allow 1-7 business days for order processing in addition to the estimated shipping time of 1-7 business days.

No International Shipping (Outside of Canada)

At this time, we only offer shipping to addresses within Canada and the United States. We regret to inform you that we do not provide international shipping services.

Order Processing and Tracking

Orders are processed within 1-7 business days. Once your order has been processed and shipped, you will receive an email with your tracking information. Please allow 1-3 days for your tracking number to show updates.

Holidays and Closures

We are closed on all major holidays. Orders placed on these days or during holiday closures will be processed on the next business day.

Refused or Unaccepted Deliveries

Orders that are not accepted by the recipient upon delivery will not be refunded. Integrative Care Shop is not responsible for stolen or lost packages that have been confirmed by tracking history or other information. The customer is responsible for the loss or damage of the items.

Order Acceptance and Delays

The Organic Compounding Pharmacy may elect not to accept an order if, in The Organic Compounding Pharmacy judgment, the company will be unable to meet the requested delivery date or fill the requested quantity or type of goods offered. The company may also elect not to accept an order, or may delay shipment or cancel an accepted order without consequence.

Force Majeure and Delivery Delays

In cases of events beyond our control (such as acts of God, casualty, labor trouble, accidents, buyer's actions, or unavailability of supplies or transportation), the estimated delivery time may be extended accordingly. Integrative Care Shop shall not be liable to the buyer for any damages caused by such delays.

Goods Inspection upon Delivery

Upon delivery, the buyer shall immediately carry out a proper check of the goods supplied before the use of goods and shall not at a later date claim defects that should have been discovered prior.

Backorders and Out of Stock Items

While we strive to maintain inventory for every product, occasional stockouts may occur. Backordered items will be marked as such and shipped as soon as they become available. If an item you ordered is on backorder or out of stock and is not marked as such on the website, you will be contacted via the email address provided. Various options will be presented to accommodate your order.

Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support at orders@theocpharmacy.com